Paying claims is the raison d’etre of insurance companies. Yet the industry lags behind especially in this digital era to manage claims and combat fraud without jeopardising the image of the insurance industry. Claims management is sensitive as a wrongly denied claim can go public and viral. An easy claims management system might open the floodgates for spurious fraudulent calls. Then there are regulatory pressures to treat your customers fairly. But more importantly, in self-interest, the insurance company needs to promote itself to live up to its promise to protect the policyholder even as fraud is on the rise.
There is therefore an urgent need for the industry to re-energize claims management strategies and claims handling to ensure greater efficiency and improved customer satisfaction and retention which directly affects the bottom line growth of insurance companies. With the right mindset, expertise and technology, insurers can respond swiftly and decisively to any claims.
Given the strategic importance of claims to the image of insurance, Asia Insurance Review is bringing back its Claims Conference series. Focused around real life case studies and lessons learned, this 2-day conference will provide an exclusive platform that brings together claims professionals to discuss how to be true to the insurance business in claims management, enhancing operational efficiency in claims processes, latest developments in fraud detection and prevention, as well as refining your organisation’s counter-fraud strategy through practical case studies and presentations from industry experts.