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Sep 2017

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The case for Connected Wearables in Insurance

Source: Asia Insurance Review | Jan 2015

In this article, Mr Andrew Dart of CSC discusses the impact on mainstream awareness of health and fitness through the Apple Watch launch and how this trend will positively impact the development of data driven Life and Disability Insurance propositions.

It was an event probably more anticipated and certainly more hyped than Neil Armstrong’s Moon shot in 1969. I had never tuned into one before, yet there I was, sitting in my pyjamas at 1 am, frantically trying to get back onto the streaming podcast that my iPad had just dropped, as millions of other nerds the world over were trying to do the same thing. 
 
Apple’s 9th of September 2014 product announcement event had drawn unprecedented interest. I certainly was expecting Apple to “do it again” – you know; change the world in a subtle yet pervasive way, as I am sure many others struggling to get onto the live webcast also believed. After all, the company that Steve built, had done it with iTunes, with the iPhone and with the iPad. And now we all wanted to see if Apple’s first wearable device – the Apple Watch, was going to change our lives in the same way. 
 
Well we definitely saw something, that early morning in September, but the realisation of the promise still lies ahead, with the first retail delivery of Apple Watches not expected until sometime in 2015. What is certain is that Apple has successfully moved the idea of a connected wrist health and fitness tracker, from the niche arena of health conscious individuals to the mainstream “Joe Public”. 
 
Interestingly, even if Apple falls short this time, they have set in motion a great race with Microsoft, Google, Samsung, Fitbit and many others to fulfil and surpass the vision that we all saw in September. In 2014, world-wide revenue from the sale of wearables is expected to generate just US$4.5 billion, but in 2015, expectations are sky-high with some experts predicting sales to increase by as much as three times, fuelled in the most part by the Apple Watch.
 
So why are Wearables a good thing for Insurance?
The rise of wearable fitness trackers as part of corporate wellness programmes has been an emerging trend over the last 10 years. In the past, enlightened companies were giving out Fitbits to help employees track their own fitness. 
 
More recently, companies have been trading programme participation and fitness data captured from such programmes for discounts on their corporate health insurance. For example, Appirio, a San Francisco-based cloud computing consultancy, was able to get a 5% discount ($300,000) off their insurance bill in 2014, while BP America distributed around 16,000 Fitbits to employees as part of an integrated wellness programme and claim to have put a brake on corporate healthcare cost increases by slowing them to below the US National growth rate in 2013. 
 
A key ingredient to the success of these programmes is the engagement of the members, so that healthy behaviours are encouraged and rewarded. In the BP example, the Fitbit data was easy to “Gamify” due to the connected nature of the device, so that members competed on a number of challenges, including the “1 million step” challenge simply by wirelessly “syncing” their devices. Cory Slagle, the spouse of a BP employee, was able to trim $1,200 off his insurance bill through participation in this programme - dropping nearly 32Kg, 10 pants sizes and reducing his high blood pressure and cholesterol back to normal range in just 12 months. 
 
Vitality of South Africa has recognised the importance of a holistic health and wellness programme for well over a decade and has built up an impressive array of statistics, including:
 
Participation in health and fitness programmes reduces health claims by 16%;
Logging fitness activities reduces risk by 22% for the most unhealthiest category of participants;
Participating members are up to 64% less likely to lapse their insurance than non-participants; and 
Participating members have up to 53% lower mortality rate than non-participants.
 
Health & wellness opt-in rates are low
The only trouble is that participation in such programmes remains miniscule with opt-in rates in some cases of just 5% for those eligible to join. Despite the programmes’ value propositions being augmented with an affinity network of providers supplying goods and services at a discount for participating members, opt-in rates and persistency remain problematic.
 
A recent survey by PwC found that if the connected wearable device was free to the member, then about two-thirds said they would wear a smart watch or fitness band provided by their employer or insurer. Cigna completed a connected wearable pilot in 2013 involving 600 subjects which indicated 80% of the participants were “more motivated to manage their health at the end of the study than at the beginning.” 
 
In the US, United Health, Cigna and Humana have already created programmes to integrate connected wearables into their policies, in order create reward systems based on data sharing. In one innovative programme, a “wager” penalty system was found to be three times more effective in motivating healthy behaviour, than the typical rewards these programmes offer. The “wager” involved the member signing up to achieve and then maintain reasonable fitness targets over the course of the year to avoid the cost of the wearable device being deducted from their salary. 
 
Data privacy a key concern
A key hurdle to overcome with the data generated from connected wearables is data privacy and security. Individuals want to know what insights are being generated from the data being collected and want to selectively share with the programme based on the perceived value they get back. They also need to know that the data continues to be secure and private once shared. 
 
Apple is working this angle through its HealthKit, which is positioned as the data control room for consolidating and securely sharing health & fitness related data to selected parties. There are already in-the-field health trials in progress with Stanford and Duke Universities which are being powered by HealthKit. Google, Samsung and several others have also launched similar competing frameworks, so the data privacy issue is understood and being addressed by the technology companies offering products in this space.
 
A successful data driven Life Insurance programme
I want to mention an innovative data-driven Life Insurance programme, which currently does not use any wearables, but easily could. 
 
AllLife of South Africa provides affordable life and disability insurance to policyholders who suffer from manageable chronic diseases, such as HIV and diabetes, and who sign up to a strict medical programme. Patients get monthly health checks and receive personalised advice on managing their conditions. Data driving the programme is pulled directly from medical providers, based on client permission. If a client fails to follow or stops the treatment, then the benefits will be lowered or the policy will be cancelled after a warning. The company assesses its risk continuously during the policy period, contrasting the approach of other companies that typically only assess risk once in the beginning. This approach allows AllLife to profitably serve an overlooked market segment and improve the health and outlook for their customers. They plan to cover over 300,000 HIV patients by 2016.
 
The video of AllLife’s CEO, Ross Beerman, on YouTube is quite inspirational and I recommend you see it. In it, he outlines how the foundation of Financial Services is truly life changing for his clients – “our clients get healthier just by being our clients”. He also mentioned the challenges of building an Administration system to support AllLife’s customer engagement model. 
 
A perfect storm for wearables
In summary, several intersecting trends have conspired to make this the perfect time to consider the launch of Insurance programmes and products powered by the new insights from the data being made available through wearable fitness and health trackers:
 
The whole fitness and healthy lifestyle perspective has entered into the mainstream culture;
Devices like the Apple Watch have become fashionable, objects of desire;
The data from these devices is easy to capture and share – no forms to fill in;
The data is of clinical quality, in at least some cases, and therefore useful for actuarial models;
Insurers have already started to jump on the idea of “Telematics” for humans for risk pricing; and 
Feedback from this data is able to positively modify behaviour to reduce health risks and improve the quality of life for those participating.
 
I am still undecided if I am going to be up at 1 am again, this time outside the Apple Store, waiting for the Apple Watch to go on sale. However, the line outside the Apple Store that night could be very fertile ground for agents selling polices driven by the data these new devices will provide, if only companies act now and get their programmes in place. 
Thanks for reading and see you in the gym J. 
 
Mr Andrew Dart is an Industry Strategist at CSC.
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