Magazine

Apr 2018

Read the latest edition of AIR and MEIR as an Interactive e-book

Weaving a seamless experience for the customer

COVER STORY - InsurTech & Customer-centricity

Insurance used to be all about its products – but this is changing. Today, the ultimate target at the end of the journey for an insurer is true customer centricity with a seamless experience. This has become as important as the insurance product itself. To achieve this, InsurTech is a much-needed tool. Our Cover Story examines the two concepts of customer centricity and InsurTech, with insurers having to work towards meeting their customer needs in today’s technology infused world.
 


Commission captures general insurance

COUNTRY PROFILE - Australia

Asia Insurance Review invited nine highly respected Australian insurance industry senior executives to share their views during the annual breakfast roundtable in Sydney. Their wide-ranging discussion covered myriad topics including the concerns...

Buy Now

Enhancing the risk management function in Asia

CORPORATE RISK MANAGEMENT

Mr Shoaib Javed Hussain of Milliman shares key findings from their study, which maps the journeys taken by leading multinational life insurers operating in Asia as they seek to make risk management a strategic partner to the business.

Featured Articles


All Stories

  • Magazine article aboutEditor-s-Message

    Editor's Message

    The world is in the grips of a digital craze that is here to stay. Anything digital sells, they say. People are turning up their noses at things not openly digital. So this April, as the crocuses are late,I revel in bringing a reminder from one of...

Cover Story

InsurTech & Customer-centricity

  • Magazine article aboutWeaving-a-seamless-experience-for-the-customer

    Weaving a seamless experience for the customer

    Insurance used to be all about its products – but this is changing. Today, the ultimate target at the end of the journey for an insurer is true customer centricity with a seamless experience. This has become as important as the insurance...

  • Closing the gaps in customer centricity

    The insurance industry is being disrupted by the same big wave of change and innovation that has rolled through the communication, entertainment, tourism, and retail sectors. Insurers have traditionally focused on strengthening technical product...

  • What's next for InsurTech?

    Most insurance companies have now come to accept the importance of digital and have sought to incorporate some form of InsurTech as support and enhancement for their operations. But is it sufficient? Can the transformation agenda from analogue to...

General Insurance

Marine

Country Profile

Australia

  • Magazine article aboutCommission-captures-general-insurance

    Commission captures general insurance

    Asia Insurance Review invited nine highly respected Australian insurance industry senior executives to share their views during the annual breakfast roundtable in Sydney. Their wide-ranging discussion covered myriad topics including the concerns...

    Buy Now

  • Defective building products store up trouble for insurers

    Flammable and leaky cladding, sub-standard steel, toxic plasterboard and exploding glass. Emerging construction risks can have a big impact across insurance classes.Mr Nicholas Murphy of Gen Re elaborates.

  • Reinsure terrorism risk for critical infrastructure

    Insureds may underestimate critical infrastructure exposures, says Australian Reinsurance Pool Corporation (ARPC). Chief Executive Dr Christopher Wallace elaborates.

Going Digital

  • Magazine article aboutGoing-beyond-ABC-in-Insurance

    Going beyond ABC in Insurance

    ZhongAn Technology CEO Chen Wei tells Asia Insurance Review why the industry should look beyond adopting new technologies such as AI, Big Data and Cloud Computing in silos.

    Buy Now

  • Go Big (data) or go home

    The 3rd Asia Conference on Big Data and Analytics for Insurance heard industry experts exchange insights aplenty from strategy and case studies, to recruitment and even a take glimpse at the next data frontier. Here are our top 10 takeaways.

  • The new centre of innovation

    The insurance industry is well-known for lagging behind when it comes to the digital and technological revolution. Dr Woody Mo, CEO and President of eBaoTech, proposes the middle office layer as the perfect solution for allowing insurers to get up...

Insights

Think Tank

View from India

  • Indian Insurance Brokers: Future is promising, only if!

    The Indian insurance broking business has been a substantial contributor to the growth of the country’s insurance industry. With artificial intelligence, digitalisation and web-aggregators likely to pose a tough competition to the brokers, the...

Myanmar Feature

  • On the cusp of a new growth wave

    All eyes are on the government for more liberalisation updates post AIR’s 2nd Myanmar Insurance Summit in Yangon last month where delegates and speakers highlighted their wishlists to the regulator.

News

Asian

People on the move

Diary

Special Feature

CEO Focus

Corporate Risk Management

  • Magazine article aboutRisk-managers-perspective-on-the-great-leap-forward

    Risk managers' perspective on the great leap forward

    Risk management has been gaining wider visibility and appreciation in Asia. We speak to five risk managers – winners and finalists in the Corporate Risk Manager of the Year category of the Asia Insurance Industry Awards over the years –...

    Buy Now

  • Enhancing the risk management function in Asia

    Mr Shoaib Javed Hussain of Milliman shares key findings from their study, which maps the journeys taken by leading multinational life insurers operating in Asia as they seek to make risk management a strategic partner to the business.

Life

Focus on Advisers

  • Magazine article aboutMDRT-Experience-The-magic-of-perspectives

    MDRT Experience: The magic of perspectives

    The recent MDRT Experience Meeting in Bangkok was filled with inspirational stories of advisers, as well as key takeaways, such as how to overcome silo mentality in solving problems and how businesses and leaders can connect with a new generation.

    Buy Now

  • The road to making history

    We speak with Mr Joe Cheng, CEO of Group Agency Distribution, AIA Group, to find out the secret to the group’s continued success in producing top performing agents and why the industry needs to come together to salute excellence through...

India Focus

  • Insurance and India's digital transformation

    India’s life and health markets continue to be vibrant with potential as well as challenges. Mr K.S. Gopalakrishnan of RGA India, looks at the current and future while analysing the growing role of digital.

Winners Special

Interview

  • Magazine article aboutAIG-s-prospects-in-Southeast-Asia-set-to-be-enhanced-by-Validus-deal

    AIG's prospects in Southeast Asia set to be enhanced by Validus deal

    After 10 years in the backseat, AIG is back on the acquisition trail, spending US$5.56 billion in an all cash deal for Bermudan reinsurer Validus. If the deal goes through, it will add diversity to AIG’s business and open up new opportunities...

    Buy Now

  • AXIS Re: Committed to Asia

    AXIS Re combines the agility of a mid-sized company with the sophistication of a global player. Set up in 2001, it is now emerging as a serious player on the Asian reinsurance turf as well. Asia Insurance Review speaks with the new CEO of AXIS Re,...

  • India's actuarial pioneers

    K A Pandit Consultants & Actuaries is India’s oldest actuarial firmand it is celebrating its 75th Anniversary this year. The firm is today a major player in the Indian market where it operates in the life insurance,non-life insurance and...