Earlier this month, AIA Hong Kong announced that it had launched an 'industry first' customer service robot AI chatbot, which offers 24/7 instant self-service customer support.
Chia Wan Fen | 21 May 2018
At the recent Asia Insurance Review InsurTech event I attended in Singapore, it was heartening to know that the nascent adoption of robotics and artificial intelligence amongst insurers has, at least anecdotally, not led to employees...
Ridwan Abbas | 18 May 2018
In the recent 2017 Protection Gap Study (PGS) released by the Life Insurance Association (LIA) of Singapore, it was found that despite a 17% uptake in life insurance products and a 48% rise in total savings, the mortality protection gap in...
Dawn Sit | 16 May 2018
Something disruptive this way comes. The Asia InsurTech Summit 2018, organised by Asia Insurance Review in partnership with InsurTech Asia Association, was a revelation.
Paul McNamara | 08 May 2018
Paul McNamara | 30 Apr 2018