Claim Central Consolidated (CCC) has appointed Ms Karla Wasinski as Chief Experience Officer (CXO), based in Sydney.
Reporting to Global Chief Executive Mr Brian Siemsen, the newly created CXO position will see Ms Wasinski continue to strengthen the company’s commitment to continuous improvement in digital claims management, and drive a customer-first approach to business processes across CCC’s services, technology and people.
Ms Wasinski has more than 15 years’ experience working in the Australian insurance industry in a broad range of senior management roles across: process enhancement, quality assurance and claims management.
Most recently, Ms Wasinski spent three years at Hollard Insurance as Head of Process Enhancement where she was instrumental in driving continuous improvement across its Retail division. Throughout her successful career, Karla has consistently delivered productivity and quality improvements aligning operational excellence with the customer experience.
She commenced her role on 11 April 2018.